I'm having a hard time figuring out what's possible or not from the documentation.
I'd like to automatically handle contacts from WDE, and some parts in the docs looks promising, like the custom commands and command chains for UCS. I believe I could trigger an assign using a custom command with the "ContactAssignInteractionToContact" chain, but I haven't tried it yet though.
But I can't find a "CreateContact" command, do I have to switch to PSDK for that part?
Can I re-use anything from the Workspace API in PSDK, like getting hold of the UCS server instead of having to create an explicit connection etc. or should I look at the API:s as two totally different ways of doing things?