PureEngage On-Premises

Hi. after deploying Social media plugin for WDE (package version 8.5.101.09)  i was published  WDE on web server (by Deployment manager). but agents do not see the icons on the buttons in the processing of social msg  interactions. where should I look for these icons ?

Did you add the Twitter module manually into the deployment package? This is not automatic process.

i was installed  plugin on the server, then I added  facebook.dll, FacebookDMSession.dll, FacebookPM.dll,RSS.dll,SocialMedia.dll,Twitter.dll

Yes manually into deployment package

What says log? Did you try to use any other (newest) version of WDE or Twitter plugin?

in the log i see
16-05-26 12:52:40.606 [             1] ERROR dows.LoginController - Cannot download the ClickOnce file group 'Facebook': System.Deployment.Application.InvalidDeploymentException: There is no download group named "Facebook".
   at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId appId, AssemblyManifest appManifest, String groupName)
   at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId appId, String groupName)
   at System.Deployment.Application.SubscriptionStore.CheckGroupInstalled(SubscriptionState subState, DefinitionAppId appId, String groupName)
   at System.Deployment.Application.ApplicationDeployment.IsFileGroupDownloaded(String groupName)
   at Genesyslab.Desktop.Modules.Windows.Views.Login.LoginController.LoadModules()
16-05-26 12:52:40.629 [             1] ERROR dows.LoginController - Cannot download the ClickOnce file group 'FacebookPM': System.Deployment.Application.InvalidDeploymentException: There is no download group named "FacebookPM".
   at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId appId, AssemblyManifest appManifest, String groupName)
   at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId appId, String groupName)
   at System.Deployment.Application.SubscriptionStore.CheckGroupInstalled(SubscriptionState subState, DefinitionAppId appId, String groupName)
   at System.Deployment.Application.ApplicationDeployment.IsFileGroupDownloaded(String groupName)
   at Genesyslab.Desktop.Modules.Windows.Views.Login.LoginController.LoadModules()
16-05-26 12:52:40.653 [             1] ERROR dows.LoginController - Cannot download the ClickOnce file group 'Twitter': System.Deployment.Application.InvalidDeploymentException: There is no download group named "Twitter".
   at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId appId, AssemblyManifest appManifest, String groupName)
   at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId appId, String groupName)
   at System.Deployment.Application.SubscriptionStore.CheckGroupInstalled(SubscriptionState subState, DefinitionAppId appId, String groupName)
   at System.Deployment.Application.ApplicationDeployment.IsFileGroupDownloaded(String groupName)
   at Genesyslab.Desktop.Modules.Windows.Views.Login.LoginController.LoadModules()
16-05-26 12:52:40.676 [             1] ERROR dows.LoginController - Cannot download the ClickOnce file group 'FacebookDMSession': System.Deployment.Application.InvalidDeploymentException: There is no download group named "FacebookDMSession".
   at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId appId, AssemblyManifest appManifest, String groupName)
   at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId appId, String groupName)
   at System.Deployment.Application.SubscriptionStore.CheckGroupInstalled(SubscriptionState subState, DefinitionAppId appId, String groupName)
   at System.Deployment.Application.ApplicationDeployment.IsFileGroupDownloaded(String groupName)
   at Genesyslab.Desktop.Modules.Windows.Views.Login.LoginController.LoadModules()

It seems like incorrect approach within ClickOnce package preparing. Try to follow the approach again step-by-step to make sure.

When preparing the package and make a mark "social media plug-in" ( in the deployment manager) as a result I get a "An error occurs during the deployment:" Coulnd nont find file .\Desktop.Modules.Facebook.module-config" (/Twitter/rss/FaccebookPM/FacebookDMsession).
I tried to split SocialMedia.module-confige but the result was bad

Each DLL should have own module-config file which drives how the module will be loaded and from what assembly. Try to check if your module-config are there and contains correct data/informations.