PureEngage On-Premises

Hi,

My EmailServerJava can't download the message of a Mailbox.
The mail was sended by a cell phone. I test with i-phone and android Operation Systems with the same result.
There are mails processed and mails don't.
If the mail was sended by a Exchange mailbox Multichanel Solution works.

The log shows:
 07:47:39.774 Dbg 09900 Failed to format message: id = 21009 [[MsgIn-1] <pop-client> ] [produccion_cga] [madcasarray.mad.ae.aena.es] [110] [INBOX] [Read-Write] [1] [0] [1] []

Do you know a similar problem?

Hi Xavi, this is not a straight forward question that we can answer without seeing the full log so we would suggest creating a Support case to have an analyst investigate.

Try by allowing the bad formatted messages option on ESJ Pop Client