PureEngage On-Premises

Hello,
The UCMConnector problem to start with this logs error.
Can you help please ? Thank you

15:50:27.884 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:28.009 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:28.009 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:28.009 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:29.038 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:29.038 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:29.069 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:29.179 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:29.179 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:29.179 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:30.193 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:30.193 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:30.239 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:30.364 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:30.364 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:30.364 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:31.378 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:31.378 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:31.425 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:31.565 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:31.565 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:31.565 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:32.595 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:32.595 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:32.626 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:32.735 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:32.735 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:32.735 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:33.749 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:33.749 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:33.796 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:33.921 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:33.921 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:33.921 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:34.935 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:34.935 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:34.982 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:35.122 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:35.122 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:35.122 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:36.152 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:36.152 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:36.183 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:36.292 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:36.292 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:36.292 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:37.306 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:37.306 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:37.353 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:35 Client socket<93455920> is CONNECTED
15:50:37.478 Std 20003 WARN 00000000-00000000 4080 08500000 VGSocket::NotifySocketError nErrorCode 0
15:50:37.478 Std 20003 WARN 00000000-00000000 4080 0F40096D CP4SMSocketHandler.cpp:62 Client socket<93455920> ERROR
15:50:37.478 Std 20003 WARN 00000000-00000000 4080 0F400000 CP4SMSocketHandler.cpp:49 Client socket<93455920> is CLOSED
15:50:38.492 Std 20111 CRIT 00000000-00000000 2224 0F40096B CP4SMModule.cpp:490 Connection to CISCO TServer is DOWN
15:50:38.492 Std 20003 WARN 00000000-00000000 2224 0F400000 UCMCGlobalData.cpp:585 Clearing all the Calls
15:50:38.492 Std 20003 WARN 00000000-00000000 2224 0F400000 CP4SMModule.cpp:513 Connection with CISCO T-Server is broken. Will retry after (120) sec

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I already configured the connector with this options :
1. In 'TServer' section, in the TServerAddress configuration option Value field, enter the Cisco T-Server’s IP Address and sm-port number in the format, <TServer_IPAddress>:<sm-port>.

For example, 10.10.10.10:5051. Please use IP address and not the hostname.

2. In the UCMC section, in the RMAddress configuration option Value field, enter the Resource Manager’s IP Address and RM_port number in the format,
<RM_IPAddress>:<RM_Port>. For example, 10.10.10.10:5060.3. Also make sure to add default profile section in Tenant>Resources.
Refer solution# 18498 - http://solutionsearch.genesyslab.com/selfservice/documentLink.do?externalID=18498
4. Restart UCM connector.

Jean,

Given the complexity of this issue, I'd recommend opening a case with Customer Care and providing the logs mentioned here along with your detailed description.

Thanks,
Roger Farr
Genesys Customer Care