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  • 1.  VAR IVR Action Usage report does not match with Profile Call Arrivals

    Posted 05-24-2016 22:24
    Hi,

    In my callflows I have Action start blocks and just after each start i have Action end blocks just to report that i choosed this option. The problem is when i execute IVR Profile Call arrivals report and compare it with VAR Action usage report, the profile report shows more calls than de VAR one. Both reports should show the same counters because at the beggining of my Main Callflow i have an Action start and action end blocks.

    Could anyone help me?

    Regards


  • 2.  RE: VAR IVR Action Usage report does not match with Profile Call Arrivals

    Posted 05-16-2018 04:45
    Try to check history calls and look for used service (MSML, VXML, etc.) - it might be allocated by recording also for example

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    Jakub Němec
    Dimension Data Czech Republic s.r.o.
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