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  • 1.  Agent belonging to which supervisor using Agent ID in CME.

    Posted 07-15-2014 06:12
    How to find out supervisor ID, means Agent belonging to which supervisoe using Agent login ID in CME.


  • 2.  RE: Agent belonging to which supervisor using Agent ID in CME.

    Posted 07-15-2014 16:14
    I don't believe there is a way to do this, I have just investigated this for an agent desktop feature I am implementing and we have had to assign dummy skills to the supervisor and all their agents so that we are able to tie them together in CME.