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How to specify minimum number of agents for opening hour in Workforce Management?

  • 1.  How to specify minimum number of agents for opening hour in Workforce Management?

    Posted 11-30-2017 11:30
    In WFM, how do you ensure that when forecasting/scheduling a minimum number of agents are scheduled for the opening hour (say, 5 agents), without setting it as a minimum staffing level for the whole day?