PureEngage On-Premises

Say if agent accepts Chat and email interaction simultaneously.Will it calculate total time(Start and end time of interaction) spent on interactions seperately or will it calculate time actively spent on each interaction.

In case of email , UCS DB capture time on perticular interactrion

Thanks Aslam, 

I need little in depth, 
For example,
If a agent accepts Email interaction at 10:00 and Chat at 10:02 (simuntanous interaction) and the agent closed the Email interaction at 10:05 and Chat interaction at 10:07.
But the agent actively on email from 10:00 to 10:01 (closed this interaction at 10:05) and Chat for 10:02 to 10:07  (at this time the email interaction is in background). 

In this case, 
whether the total agnet Handling time for this agent = 5 (Email)+5(chat) = 10 mins
or
Considering only actively handled time,
Total agnet handling time = 1 (actively in WDE) + 5 (Actively in WDE) = 6 mins.
 

Use the filter or MediaType filtering to get separated statistics

In this  case it will count double handling time, email+chat. Unless email is placed in workbin. A new feature is available in InfoMart called FOCUS_TIME. This can help for concurrent chats. And use filters per media type.