According the release notes for WDE 8.5.114.08 there was an improvment regarding "
Improved email address format validation. This improvement ensures that 'To', 'CC', and 'BCC' email addresses are correctly entered when the agent attempts to send the email."
In WDE 8.5.117.18 and even the last one, 8.5.117.26 the agent is still able to enter a not RFC822 compatible address like "
xxx.test@test.com.au." (notice the last point after "au", which is not RFC822 compliant.
In WDE options there is an object "expression.email-address" only this refers to chat and sms transcripts.
De default value is \w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)* but according online regular expression builders the above mention email addres is still valid.
A more appropriate reg ex could be: ^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*$ which exclude above mention email address.
Is there any standard option to validate email address formats, except to add a check in the routing?