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Is there an IRD function that will tell you what DN an agent is logged in to?

  • 1.  Is there an IRD function that will tell you what DN an agent is logged in to?

    Posted 05-04-2017 20:16
    I need to route to an agent's Genesys SIP Voicemail.  In order to do that I need to know the extension/DN where the agent is logged in...  I would think there is some function in IRD that will tell you that?


  • 2.  RE: Is there an IRD function that will tell you what DN an agent is logged in to?

    Posted 08-07-2017 17:40
    You can try this in IRD.
    1. Choose Statistical type and choose TargetState in function object.
    2. Choose agent, agent name and stat server in the TargetState.
    3. Debug and see the result.
    4. It might give you the DN name & details in which the agent is logged in.
    5. Then manipulate the result string to retrieve the DN name from the result.