PureEngage On-Premises

Hi,

What is the function or method to identify whether the call is an inbound or outbound call in WDE?

Thanks. 

For example:
 

Model.Case.MainInteraction.GetIWCallType();

HTH!

Hi Jakub,

Thanks for your reply. However, it returns null. If I use Model.Case.MainInteraction.Type, it returns 'InteractionVoice'. May I know what is the value that I will get if GetIWCallType() is used?

Try something like this:

IInteraction _currentInteraction = interactionManager.GetInteractionById(Model.Case.MainInteraction.InteractionId.ToString());
string callType = _currentInteraction.Type;

 

Hi Jakub,

Just ask for your opinion, is it ok if I use the combination of the two methods below to identify inbound and outbound call?

Media = theCase.MainInteraction.Media.Name; //return 'voice', 'chat', 'email'...
InteractionDirection = theCase.MainInteraction.EntrepriseInteractionCurrent.IdType.Direction.ToString(); //return 'In' or 'Out'