Hi
I have picked up Agent States report does not display After Call Work Status, the stats is added in the Scheudle state group as per below
Below is an example, when i review CCCPulse
Agent View report, shows the agent handled 6 calls between the specified time interval, and WFM Agent State Group shows the Agent was on CallInbound call for 23 mins. what is missing is the
After Call Work activity.
Does WFM Adherence report record adherence in seconds? From the above view it starts counting in minutes.
Await your respond
Regards
Michelle