is anyone know how to debug this error? this error i got after i install the knowledge manager plugin for GAX. after finish install the plugin, i try to restart the GAX and after that the GAX won't start again.
"GAX GCTI-00-05064 Application type: GenesysAdministratorServer. Application terminated due to internal condition"
below is the log from SCS:
17:02:13.249 DMRequest ReqID = 100009 Object <124,GAX> DQuery_AppStart, origTime=1496224843:237
17:02:13.249 Standard eSXi2 SCS GCTI-43-10210 LCA eSXi2: Unable to start application 'GAX'
17:02:13.249 ### LOCAL MESSAGE#=10210, 'LCA eSXi2: Unable to start application 'GAX' '
17:02:13.249 'eSXi2': NotifyApp: status= APP_STATUS_STOPPED mode=EXITED pid=10080 {124, GAX}
17:02:13.249
17:02:13.249 DMRequest ReqID = 100009 Object <124,GAX> DQuery_AppStart, origTime=1496224843:237
17:02:13.249 Standard eSXi2 GAX GCTI-00-05064 Application type: GenesysAdministratorServer. Application terminated due to internal condition
17:02:13.249 ### LOCAL MESSAGE#=5064, 'Application type: GenesysAdministratorServer. Application terminated due to internal condition'
17:02:13.249 ActiveAlarm::SetDeleteTimer <102, Application Failure> for App=<124, GAX>, LastSetTime=1496224933, timeout=172800
17:02:13.249 Skip ExecuteReaction (work only on Create ActiveAlarm), Condition <102, Application Failure>, Detect Message = 5064
17:02:13.249 #### App{124,GAX} status changed to APP_STATUS_STOPPED mode=EXITED, [prev=APP_STATUS_START_PENDING]
17:02:13.249 Trace eSXi2 SCS GCTI-43-20620 [Application GAX]: LiveStatus changed to APP_STATUS_STOPPED from APP_STATUS_START_PENDING
17:02:13.249 ### LOCAL MESSAGE#=20620, '[Application GAX]: LiveStatus changed to APP_STATUS_STOPPED from APP_STATUS_START_PENDING'
17:02:13.249 Check RunMode for {'GAX', EXITED, APP_STATUS_STOPPED}