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  • 1.  Identify the dialing mode for outbound campaign in WDE

    Posted 05-30-2016 09:52
    Which function/method is used to identify the dialing mode selected for the current outbound campaign in WDE?


  • 2.  RE: Identify the dialing mode for outbound campaign in WDE

    Posted 05-30-2016 10:25
    IWCampaign object contains properrty "Mode" which should point to the one of available dialing modes for OCS from the enumeration:

    Genesyslab.Enterprise.Model.Interaction.CampaignMode:
    ENGAGED_POWER
    ENGAGED_PREDICTIVE
    ENGAGED_PROGRESSIVE
    POWER
    POWER_GVP
    PREDICTIVE
    PREDICTIVE_GVP
    PREVIEW
    PROGRESSIVE
    PROGRESSIVE_GVP
    PUSH_PREVIEW

    HTH!

    Regards,
    --Jakub--


  • 3.  RE: Identify the dialing mode for outbound campaign in WDE

    Posted 05-31-2016 03:09
    Hi Jakub,

    Thanks for your reply. I can't found Genesyslab.Enterprise.Model.Interaction.CampaignMode. By the way, I'm using WDE version 8.5.


    Thanks and Regards,
    Lee


  • 4.  RE: Identify the dialing mode for outbound campaign in WDE

    Posted 05-31-2016 08:05
    Hi Lee,

    what assemblies have you referenced? I am using latest version of WDE and mentioned namespace is already there.

    Regards,
    --Jakub--


  • 5.  RE: Identify the dialing mode for outbound campaign in WDE

    Posted 06-01-2016 01:53
    Hi Jakub,

    Sorry, it was my mistake, i saw it wrongly. By the way, how can I get the dialing mode for the selected outbound campaign in WDE? Is there any sample code?

    Thanks and Regards,
    Lee


  • 6.  RE: Identify the dialing mode for outbound campaign in WDE

    Posted 06-02-2016 08:13
    Did you try to use IWCampaign object as I have referenced before?

    Regards,
    --Jakub--