PureEngage On-Premises

I am pretty new to Genesys so I apologize if this question seems juvenile.

Our system was delivered to us with an overflow routing system which seems to be based on URS stats, from my understanding. I am unable to find an explination of the syntax in any of the documentation though. Here is an example of a targeting evaluation:

([AgentsAvailable,BusinessSupport.GA] >= 2 & [CallsWaiting,BusinessSupport.GQ] = 0)

I am curious to understand the syntax here. Can someone help me to break this down?

GQ = ?
GA = ?

Where would I find the definition of these stats and how would I devise new ones? Would this all be done in Composer?

Thanks in advance.

Hello,

GQ = Group of Queues
GA = Group of Agents

All you can find within available documentations.

HTH!

Regards,
--Jakub--

Thank you! Can you suggest or link related documentation? I have had no luck finding a reference for this information.

Quick Update: I was able to find the symbols guide on Page 359 of the URS 8.1 Guide. Thank you!