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How to know that IVR app ends from the routing strategy, as what i see that after calling the IVR using "Play Application" block, and then listen to the info i want from IVR and then end the call, the call doesn't exit from any port of "Play application"?

  • 1.  How to know that IVR app ends from the routing strategy, as what i see that after calling the IVR using "Play Application" block, and then listen to the info i want from IVR and then end the call, the call doesn't exit from any port of "Play application"?

    Posted 07-02-2017 11:56


  • 2.  RE: How to know that IVR app ends from the routing strategy, as what i see that after calling the IVR using "Play Application" block, and then listen to the info i want from IVR and then end the call, the call doesn't exit from any port of "Play application"?

    Posted 07-03-2017 14:36
    I am not quite sure of your problem, but I am assuming that you want your IVR application not to get back to Play Application block once it plays the info. If that is the case yes you need to connect the output string from play application to force disconnect. If you are looking for an option to exit call within Play Application. I dont think that feature is existing. But you can try to add a custom event to raise an "Exception" when a certain return variable is returned from an IVR application and handle that exception to disconnect. Hope this helps. 


  • 3.  RE: How to know that IVR app ends from the routing strategy, as what i see that after calling the IVR using "Play Application" block, and then listen to the info i want from IVR and then end the call, the call doesn't exit from any port of "Play application"?

    Posted 07-07-2017 08:14
    The played application from the routing (URS centric mode) is getting the data back through the mapping of SIP headers to the KVP as is described in the available documentation. So, you can easily read and work with these KVP within post-routing.