PureEngage On-Premises

Hello ,
I could not find any mention in the documentation on how to size ICON for LRM usage.
Do you have metrics or advice that you could share on how to estimate load on ICON when in lrm role, and also how to estimate the size of the related ICON DB to implement ?
Thanks and regards
Francois

Hi Francois,
We currently do not have a sizing guide for an ICON that is specific to LRM.  That being said, since an ICON with just role=LRM does not collect voice or user data, it will be significatly less than a voice ICON.  It also would not collect any cfg role information.  So, you will need to use some discretion, but the ICON sizing guide minus any voice and user-data should give an estimate to start with.

Best Regards,
Neil

Thanks for your answer
François