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  • 1.  Set subcode for Action codes

    Posted 05-05-2017 13:49
    According https://docs.genesys.com/Documentation/GA/8.5.2/user/CfgActionCode#t-1 you can set subcodes for an Action code. Creating multiple action codes is working fine here.
    For example we have a "Not Ready - Admin" Action Code. With the extra subcode, you can create mutiple extra options, related to the Action code, like an extra side drop down menu?
    I tried to create mutiple ones, but the subcode do not appear after restarting WDE (v8.5.117.18).
    Can anyone provide a screenshot how this should look like?
     


  • 2.  RE: Set subcode for Action codes

    Posted 05-09-2017 08:02
    Did you add these new Action codes to the WDE configuration? If no, follow the WDE documentation on Action code.


  • 3.  RE: Set subcode for Action codes

    Posted 05-09-2017 10:15
    The subcodes are added in tab Subcodes In the Action code as written in the online docs. Even when I add the subcodes as action codes, there are not visible.
    In de WDE configuration, the new subcodes (related to a "not ready" action code, can't be chosen, because only the main action codes are visible here (Ready, Not ready, DND, etc).


  • 4.  RE: Set subcode for Action codes

    Posted 05-09-2017 14:01
    You have to allow switching to NotReady with reason on WDE level - follow the documentation, all is mentioned there.