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Agent Name is not displayed in IW for internal call

  • 1.  Agent Name is not displayed in IW for internal call

    Posted 05-16-2017 20:11
    Hello - Agent Name is not displayed in IW screen for internal calls. Instead it displays agent DN. I have attached the screenshot. What needs to be done to display the agent name instead of agent DN. 


  • 2.  RE: Agent Name is not displayed in IW for internal call

    Posted 08-07-2017 16:10
    have you tried interaction.evaluate-real-party-for-agent option?