PureEngage On-Premises

Is there a way to configure genesys email_server to pull messages from a shared email box (which is an email box with out an associated userid) in exchange server?

IE Currently in this environment exchange email users use their own userid to log in then go and pull the emails from a shared email box.

Would like email server to log in using its own credentials then go and pull emails from this shared email box.  Is this possible?  Cant really see a setting for inbound email box which is diffrent from the one that is logged on to by genesys email server.   If this is not possible I am guessing I am going to have to set up some sort of forward rule on the shared box.

Hi Sean,
Could you please try the following settings:
[pop-client]
mailbox=domain\someuser\sharedbox
Password=somepass

Hi Sean, is it working for the shared mailbox?

Thanks,
Arijit

Hi,
I ended up logging a support ticket for this, and the following worked eventually:

We are using IMAP to connect (secure), so 

[pop-client xxxx]
port=993
type-IMAP
server=MailServerAddress

mailbox=domain\user\sharedbox
(where the mail box is sharedbox@domain.co.nz)
mail.imap.auth.mechanisms=LOGIN
mail.imap.auth.ntlm.disable=TRUE
mail.imap.auth.plain.disable=TRUE

Sean.

Thank you so much, its working :)

Thanks again.
Arijit