Is it possible to create a time profile in Pulse that doesn't reset at anytime during the 24 hour clock?
I want to be able to see all open e-mails in time ranges of 0-4 hours 4-8 hours 8-12 hours 12-24 and 24+ hours
To do this I would need a Growing time profile that does not reset, is this even possible? At the moment my e-mails are never older than 12 hours in Pulse but in Genesys I have e-mails that are for example 4 days old.