PureEngage On-Premises

Hi Everybody,

I'm really in trouble with this topic coz i have to add a new record in a campaing to rescudele common inboud call not connected with outbound campaign.

I tried using IWS SDK to add a record via OutboundServices but i don't have the OutboundChain...i don't know if i made any mistakes or if i don't have the chain because my inboundCall is a simple call and not connected with an outbound campaign...

in detail...the method i wanted to use is Genesyslab.Enterprise.Services.IOutboundService.void AddRecord(IDevice device, IRecord dataRecord, KeyValueCollection extension, string correlatorData);

i initialize a new record

Genesyslab.Enterprise.Model.Interaction.IRecord newRecord = this.outboundService.CreateRecord(InteractionIn.OutboundChainRecord);

but as i told i'm not able to retrieve a valorized instance of OutboundChainRecord

Do you have any tricks? 

do you have any snippets of the http addRecord invocation?

.NET in not my language and any help will be appreciated very very much

Carlo

Hi Carlo,
forget psdk and try to directly connect to ocs database ... find your calling list (its separate table) and insert new row into this table.
that's the trick :)
Radek