PureEngage On-Premises

Hi,
would it be possible to advise
how the G_PARTY_HISTORY CSEQ column is generated - is it from an oracle sequence or internal to ICON itself.
what would reset the value back to 1 if the number is getting very high.

From the documentation it indicates that this is linked the the same column in G_USERDATA_HISTORY - (I assumes it from the same source), but not 100% clear on the linkage.  Is there a reference in any of the docs I can read on this area in addition to the statement in the schema doc ?

IWD interactions for workitems seems to have a lot higher value that the voice ones - is there any particular reason ?

Regards,

Sue
 

genesys update via SR

I have received clarification on CSEQ field generation from Development Team:
The description of CSEQ population currently provided in documentation is valid for Voice interactions only. For MM interactions - the logic is different.
For multimedia - CSEQ is calculated as difference between current eventseq (ReportingEventSequenceNumber) and attr_itx_submit_seq [str]. This delta is then used to create unique Party_Id.
This behavior will be reflected in future documentation releases.