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  • 1.  Userdata is not update when call transfer from GVP to Agent

    Posted 04-16-2016 11:33
    Hi,

    I am Facing below issue. Can any one help me ?

    agent transfer call to IVR[URS is using PlayTreatment method] but when IVR transfer call again to agent userdata is not updating, display an old data.

    IVR is sending updated data. 


  • 2.  RE: Userdata is not update when call transfer from GVP to Agent

    Posted 04-18-2016 08:16
    Hello,

    without any further information and logs, is not possible provide you with any help. Try to check logs of all intersted components,describe the call-flow (invented objects, etc.).

    --Jakub--


  • 3.  RE: Userdata is not update when call transfer from GVP to Agent

    Posted 07-10-2016 05:26
    ensure that the key is selected in return value of the exit block