PureEngage On-Premises

I am trying to fetch the Queue statistics from stat server using the Platform SDK StatServerProtocol but i am not getting the Total_Calls_Entered stat from it, below is the code snippet:


confServerProtocol =
new ConfServerProtocol(
new Endpoint("CSProxy","host",port));
confServerProtocol.setUserName("User name");
confServerProtocol.setClientName("Client Name that i enter during GA login");
confServerProtocol.setUserPassword("PWD");
System.out.println("Initializing Config Protocol");
confServerProtocol.setClientApplicationType(CfgAppType.CFGSCE.ordinal());
IConfService confService = ConfServiceFactory.createConfService(confServerProtocol);
confServerProtocol.open();
System.out.println("Config Protocol Opened ");
statProtocol = new StatServerProtocol(
new Endpoint(
"Statserver App Name",
"Host name",
Port));
statProtocol.setClientName("Statserver App Name");
System.out.println("Initializing Protocol");
System.out.println("Stat Protocol Opening ");
statProtocol.open();
System.out.println("Stat Protocol Opened ");

requestOpenStatistic
= RequestOpenStatistic.create();
object = StatisticObject.create();
object.setObjectId(qName);
object.setObjectType(StatisticObjectType.Queue);
object.setTenantName("Resources");
object.setTenantPassword("");
metric = StatisticMetric.create();
metric.setStatisticType("Total_Calls_Entered");
notification = Notification.create();
notification.setMode(NotificationMode.NoNotification);
notification.setFrequency(5);
requestOpenStatistic.setStatisticObject(object);
requestOpenStatistic.setStatisticMetric(metric);
requestOpenStatistic.setNotification(notification);
requestOpenStatistic.setReferenceId(2);
System.out.println("Sending:\n" + requestOpenStatistic);
statProtocol.send(requestOpenStatistic);
//statProtocol.setCopyResponse(true);
response = statProtocol.request(requestOpenStatistic);
//System.out.println("Stat response is"+response.toString());
//System.out.println("Stat Detail is"+statProtocol.receive().toString());
for (int i=0; i < 4; ++i) {
System.out.println("Stat Detail is"+statProtocol.receive(-1));
}
System.out.println(statProtocol.request(RequestCloseStatistic.create(2)));
statProtocol.close();
confServerProtocol.close();


I am getting response as below:

Sending:
'RequestOpenStatistic' (1034) attributes:
StatisticMetric:
STATTYPE [str] = "Total_Calls_Entered"
REQ_ID [int] = 2
StatisticObject:
TENANT_ID [str] = "Resources"
OBJECT [int] = 5 [Queue]
TENANT_PASSWORD [str] = [output suppressed]
OBJECT_ID [str] = "VQ_Name@SIPSwitch"
Notification:
TM_NOTIFICATION_FREQ [int] = 5
NOTIFICATION_MODE [int] = 2 [NoNotification]
INSENS_PERCENTAGE [int] = 0
Stat Detail is'EventServerMode' (23) attributes:
TM_LENGTH [int] = 1462987272
LONG_VALUE [int] = 1
USER_REQ_ID [int] = 0
TM_SERVER [int] = 1462987272
REQ_ID [int] = 0


Please let me know if i am missing anything as i dont get the stats?
 

What are you trying to do, do you want just to get the value for the statistic and then close the connection or do you want to recieve notifications over a period of time?

You have the Notification Mode set to NoNotification
 

notification.setMode(NotificationMode.NoNotification);
notification.setFrequency(5);

If you want to receive periodic updates of the stat then set the Notification mode to Periodic, or if you want an immediate update of the stat change  the Notification mode to Immediate.

Or if you just want to get a one off value for the stat you will need to peek the value using RequestPeekStatistic

 

StatServerProtocol statProtocol = new StatServerProtocol(new Endpoint("Stat_Server", "demosrv", 7006));
			statProtocol.setClientName("Statserver App Name");
			System.out.println("Initializing Protocol");
			System.out.println("Stat Protocol Opening ");
			statProtocol.open();
			System.out.println("Stat Protocol Opened ");

			RequestOpenStatistic requestOpenStatistic = RequestOpenStatistic.create();
			StatisticObject object = StatisticObject.create();
			object.setObjectId("2272@SIP_Switch");
			object.setObjectType(StatisticObjectType.Queue);
			object.setTenantName("Environment");
			object.setTenantPassword("");
			StatisticMetric metric = StatisticMetric.create();
			metric.setStatisticType("Total_Calls_Entered");
			Notification notification = Notification.create();
			notification.setMode(NotificationMode.NoNotification);
			notification.setFrequency(5);
			requestOpenStatistic.setStatisticObject(object);
			requestOpenStatistic.setStatisticMetric(metric);
			requestOpenStatistic.setNotification(notification);
			requestOpenStatistic.setReferenceId(1);
			System.out.println("Sending:\n" + requestOpenStatistic);
			//statProtocol.send(requestOpenStatistic);
			// statProtocol.setCopyResponse(true);
			Message response = statProtocol.request(requestOpenStatistic);
			
			//If the stat has been opened you can then peek the value
			if(response instanceof EventStatisticOpened)
			{
				RequestPeekStatistic requestPeek = RequestPeekStatistic.create(1);
				Message responsePeek = statProtocol.request(requestPeek);
				System.out.println(responsePeek);
			}
			
			System.out.println(statProtocol.request(RequestCloseStatistic.create(1)));
			statProtocol.close();

The Peek statistic will return an EventInfo

'EventInfo' (2) attributes:
TM_LENGTH [int] = 865
REQ_ID [int] = 1
USER_REQ_ID [int] = -1
STRING_VALUE [str] = "0"
TM_SERVER [int] = 1463130074
LONG_VALUE [int] = 0

Hi Hoyle,
Thanks for the answer.
I was trying one time fetch of statistic as it is going to be scheduled as services and will run every one hour to fetch the stats.
I have tried the Peek stats but it is not getting me a correct value :
'RequestOpenStatistic' (1034) attributes:
StatisticMetric:
STATTYPE [str] = "Total_Calls_Entered"
REQ_ID [int] = 1
StatisticObject:
TENANT_ID [str] = "Resources"
OBJECT [int] = 5 [Queue]
TENANT_PASSWORD [str] = [output suppressed]
OBJECT_ID [str] = "VQ_FI_CE_MM_DEPOSITS_REGULAR@MMK_FID1_SIPSwitch"
Notification:
TM_NOTIFICATION_FREQ [int] = 15
NOTIFICATION_MODE [int] = 1 [Periodical]
INSENS_PERCENTAGE [int] = 0
Peek response'EventInfo' (2) attributes:
TM_LENGTH [int] = 55872
LONG_VALUE [int] = 5
USER_REQ_ID [int] = -1
STRING_VALUE [str] = "5"
TM_SERVER [int] = 1463167872
REQ_ID [int] = 1

but CCPluse has value 3 as Entered call as below.

                                                     CallsWaiting DistributAbandonEnteredAnswered
VQ_FI_CE_MM_DEPOSITS_PRIORITY    0   0   0   0   0
VQ_FI_CE_MM_DEPOSITS_REGULAR    0   3   0   3   3

It depends on how your CCPulse statistic is configured. What Interval type does it have? Which Time profile does it use etc..

In your code you do not have a time profile applied and so  if you just peek the stat it will just start at 0 after being opened and then keep increasing. You may need to apply a time profile to match you CCPulse stat.

Hi Hoyle ,
Thanks for the reply !
I think still i dont have luck .

In the latest SDK there is a provision to mention the notification mode ,time interval mode & insensitivity as below.
notification = Notification.create(NotificationMode.Periodical, 30, 1);

and I used the RequestPeekStatistic to print the value but it returns the statistic ID as an output instead of stat value

Code Snippet :

if(response instanceof EventStatisticOpened)
{
RequestPeekStatistic requestPeek = RequestPeekStatistic.create();
requestPeek.setStatisticId(requestOpenStatistic.getReferenceId());
System.out.println("Response Peek "+requestPeek);
statProtocol.send(requestPeek); }

OUT Put :

Sending:
'RequestOpenStatistic' (1034) attributes:
StatisticMetric:
STATTYPE [str] = "Total_Calls_Entered"
REQ_ID [int] = 2
StatisticObject:
TENANT_ID [str] = "Resources"
OBJECT [int] = 5 [Queue]
TENANT_PASSWORD [str] = [output suppressed]
OBJECT_ID [str] = "VQ_FI_CE_MM_DEPOSITS_REGULAR@MMK_FID1_SIPSwitch"
Notification:
TM_NOTIFICATION_FREQ [int] = 30
NOTIFICATION_MODE [int] = 1 [Periodical]
INSENS_PERCENTAGE [int] = 1
Response Peek 'RequestPeekStatistic' (1027) attributes:
ASSOC_REQ_ID [int] = 2