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URS is picking the agent who is already in call?

  • 1.  URS is picking the agent who is already in call?

    Posted 02-26-2016 01:55
    Hi All,

    I am seing a scenario, were URS is picking the agent who is already in the call?. Does anyone came across this situation please help.Thanks


  • 2.  RE: URS is picking the agent who is already in call?

    Posted 03-11-2016 11:51
    In which state the agent is when the another call lands over activ call..? did you check in logs?