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  • 1.  NPEs when shutting down genesys SDKs in Tomcat

    Posted 12-05-2014 13:17
    We are using the Platform SDK 8.1.3  together with the following applicationblock:

    - comappblock
    - warmstandbyappblock

    --> we are opening connctions to the statserver und configurationserver

    Furthermore we are using:
    the business-objects-sdk:

        <dependency>
                <groupId>com.sap.businessobjects</groupId>
                <artifactId>TraceLog</artifactId>
                <version>14.1.2.r1121_v20131030</version>
       </dependency>

    On Tomcat-shutdown we are receiving the following errors in the log:


            Exception in thread "PSDK.Timer"java.lang.NullPointerException
            at com.genesyslab.platform.commons.timer.impl.SchedulerImpl$3$1.run(SchedulerImpl.java:73)
            at java.util.TimerThread.mainLoop(Timer.java:512)
            at java.util.TimerThread.run(Timer.java:462)


            Exception in thread "Business Objects - Sessions Clean up" java.lang.NullPointerException
            at com.sap.tracelog.PureJavaTracer.wouldTrace(PureJavaTracer.java:158)
            at com.sap.tracelog.EventInfo$Make$Impl.wouldTrace(EventInfo.java:779)
            at com.sap.tracelog.log4j.TraceLogLogger.error(TraceLogLogger.java:51)
            at com.crystaldecisions.enterprise.ocaframework.ActiveScanner.run(ActiveScanner.java:44)
            at java.lang.Thread.run(Thread.java:662)


    What could be the problem origin for these log-entries?


     


  • 2.  RE: NPEs when shutting down genesys SDKs in Tomcat

    Posted 12-12-2014 17:20
    Christian,

    To answer this question would require looking at your logs, so I'd recommend opening a case for this.  Please provide the tomcat log mentioned and PSDK Debug if possible.

    Thanks,
    Roger Farr
    Genesys Customer Care