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how can i generate a calls by skill report .I am having Infomart in my environment

  • 1.  how can i generate a calls by skill report .I am having Infomart in my environment

    Posted 07-15-2015 12:11


  • 2.  RE: how can i generate a calls by skill report .I am having Infomart in my environment

    Posted 07-31-2015 01:25

    As Infomart primarily reports on agent, agent group or queue, the easiest way to generate "calls by skill" reporting is to have a unique skill to agent group or skill to queue relationship.

    e.g. create a virtual agent group with skillx>0

    This will then provide you with the reporting framework via the agent group reports.