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  • 1.  How to retrieve the Interaction ID in WDE?

    Posted 05-11-2016 08:26
    Hi All,

    How to retrieve the Interaction ID from WDE in the application coding (C#.NET)? Because I need this ID to determine whether a customized tab should be displayed in the WDE.

    Thank you.


  • 2.  RE: How to retrieve the Interaction ID in WDE?

    Posted 05-11-2016 15:29
    You can achieve that using the Case object as is great described in provided InteractionExtensionSample - so, try to look there to learn how get the requested data.