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  • 1.  genesys web engagement 8.5 reporting server not working.

    Posted 02-24-2016 15:42
    Hello,

    As mentioned in the deployment guide, I am trying to send a GET request to my reporting server -" http://<Reporting Server Hostname>:<Main Reporting
    Server Connector>/pulse-collector/garp/configuration/init". But I am getting error 503 : service unavailable.All the steps prior to this has been completed successfully as per the deployment guide. Please let me know what is wrong or if I have missed out on any part.

    Thanks,
    Tulika


  • 2.  RE: genesys web engagement 8.5 reporting server not working.

    Posted 04-08-2016 09:08
    1. (explode war) unpack pulse-collector.war in webapps to webapps/pulse-collector directory  and remove war file.
    2. in file webapps/pulse-collector/WEB-INF/classes/META-INF/spring/application-context.xml change in  xsi:schemaLocation= spring-context version 4.0 to 3.2
    3. in file webapps/pulse-collector//WEB-INF/mvc-dispatcher-servlet.xml change versions of spring-mvc and spring-context form 4.0 to 3.2 in xsi:schemaLocation
    4.  add in webapps/pulse-collector/META-INF/maven/com.genesys.analytics/pulse-collector/pom.xml section form spring-context
    5, raise up startup Xmx parameter