PureEngage On-Premises

In use are a CUCM V8.5 (Primary, Subscriber) and Genesys V8.0. The existent CTI-Link has to be doubled for reasons of reliability. No warm standby, no hot standby.

In Genesys-web I see for subject of CTI-Links in Article 16475:

...
A.) For multi link non-redundant mode the following cfg example can be used:
link-tcp-1 [1] list {aux}  <+>
        protocol (uf:-1) = tcp <+>
        hostname (uf:2) = 'localhost' <+>
        port (uf:2) = 3021 <+>
        ccm-host = '10.20.30.5' <+>
        user-login = 'genesys1' <+>
        password = '********' <+>

link-tcp-2 [1] list {aux}  <+>
        protocol (uf:-1) = tcp <+>
        hostname (uf:2) = 'localhost' <+>
        port (uf:2) = 3022 <+>
        ccm-host = '10.20.30.4' <+>
        user-login = 'genesys2' <+>
        password = '********' <+>


B.) For single link non-redundant mode with two redundant CTI Managers the following cfg example can be used:
link-tcp [1] list {aux}  <+>
        protocol (uf:-1) = tcp <+>
        hostname (uf:2) = 'localhost' <+>
        port (uf:2) = 3021 <+>
        ccm-host = 10.20.30.1,10.20.30.2<+>
        user-login = 'genesys' <+>
        password = '********' <+>


Article 16475 remarks to subject "How to configure Multiple JTAPI links for Redundancy (non-loadbalancing)":
- Need to configure the 'ccm-host' option in the TServer section
- Option defined as a comma separated list of links: primary,secondary,tertiary,etc
- NOTE: the list must be comma separated with NO SPACES
- parameter is passed to the JTAPI process and the failover is controlled by the JTAPI process


Questions:
1.) Are the following statements correct?
For described purpose I proceed analog B.) and specify IP-adress of primary (x.x.x.x) and of subscriber (y.y.y.y) in ccm-host. So thats ccm-host = x.x.x.x,y.y.y.y". If one JTAPI-connection fails, JTAPI-process automatically takes other JTAPI-connection. No other actions are required.



2.) Are the following statements correct?
Explanation A.) is for purpose that multiple CTI-Links are required such as more than 2.500 DNs are configured(?). DNs in CUCM are linked to appropriate "user-login". Thats no subject to safeguarding against failure(?).


Regards

Alexander,

My name is Duane Warman and I am with the Genesys Customer Care team.  I have review what you are stating and asking.  Please see below for my responses:

Question 1) Are the following statements correct?
For described purpose I proceed analog B.) and specify IP-adress of primary (x.x.x.x) and of subscriber (y.y.y.y) in ccm-host. So thats ccm-host = x.x.x.x,y.y.y.y". If one JTAPI-connection fails, JTAPI-process automatically takes other JTAPI-connection. No other actions are required.

Answer: Correct, for B.) TServer is specifying 2 IP addresses referencing 2 redundant CTI Managers / Subscribers and JTAPI is notified of both of these IP addresses.


Question 2) Are the following statements correct?
Explanation A.) is for purpose that multiple CTI-Links are required such as more than 2.500 DNs are configured(?). DNs in CUCM are linked to appropriate "user-login". Thats no subject to safeguarding against failure(?).

Answer: Correct to both statements


Please feel free to open a Case with Genesys Customer Care if anything further is needed on this.


Regards,
Duane Warman
Genesys Customer Care