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  • 1.  tone

    Posted 08-04-2014 11:10
    The Agent use the IWS and relative sip endpoint.  Is it possible to provide a beep tone when the call is terminate ? Or is it possible to provide any tone when the call is terminate ? If it is possible, how can I configurate ?


  • 2.  RE: tone

    Posted 08-13-2014 00:25
    There is no such feature in Workspace, but it could be done from a customization (add a custom command that would play a sound before ReleaseCall command or when EventReleased is received, depending on what is meant by "terminate" here).