PureEngage On-Premises

Good Day all, is there a way to set up in CCpulse what type of VQ call they are taking so we can see in an agent state?  Example if Joe is taking a Main_Call, then if would show Main_Call...then the time it has started?  Please advise.

Thank you
George

Hi George,

Can you please provide some clarification on exactly what you are looking to do ?

Are you  trying to see what calltype an agent is taking on a VQ ?  

If so I suggest that you open a support case to have GTS review exactly what you are trying to accomplish and if it can be done or not.

Thanks,

Paul