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  • 1.  instant messaging -- help needed

    Posted 08-05-2014 06:24
    Having issues getting Instant Messaging going in our LAB to role before rolling out to Production
    IWS (agent desktop) show the following error when starting a IM with another agent

    ERROR utingBasedMediaVoice - Voice Routing Based Action:'MakeIM' Impossible , the Call Routing Based Number is not defined for the switch 'CommSwtich_LAB'

    Within options of IWS the following are set
    intercommunication.im.routing-points = 15000@CommSwitch_LAB
    broadcast.dn = 15000@CommSwitch_LAB

    The routing point 15000 has been created under the applicable SIP switch

    Routing Point 15000
    Alias = 15000
    Has a dummy strategy loaded on it for the moment.

    The switch SIP also has a Communication DN setup
    Number: CommDN
    Alias : CommDN@CommSwitch_LAB

    Has the TServer options as follows:
    voice - false
    sip-signaling-chat - true
    mulitmedia - true


  • 2.  RE: instant messaging -- help needed

    Posted 08-12-2014 17:24
    Hi, sip-signaling-chat should be 'none'. Please refer to following link:

    http://docs.genesys.com/Documentation/IW/8.5.1/Dep/EnableIM

    If still having issues, maybe best to open a case with matching logs (sip server, iws, stat server)

    Thanks!