PureEngage On-Premises

We have voice and Interaction Channels in place but as yet we aren’t capturing any WFM statics against the IQ data.

Does anyone have a recommended configuration for IQ build within Configuration Utility to feed into WFM?

Assume we have specific DN & Agent Groups against each of the IQ’s we want to build; it’s the general configuration we can’t get direction from.

Hello Emer,  The recommended configuration can be found in the WFM Administration guide on the Customer Care website.  If you have specific questions, please open a Case with Customer Care and we can address it.