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  • 1.  how to transfer call from GAD to IVR with attached data

    Posted 10-06-2015 08:22
    Hi,
    Can any one help in these two points
    • How we can receive attached data from IVR into IWS
    •  how we can transfer a call from IWS to IVR with attached data.

    Thank you


  • 2.  RE: how to transfer call from GAD to IVR with attached data

    Posted 10-06-2015 08:58
    Just attach them as the UserData, both application/component can work with these data in general and in "out-of-box" mode. Of course, in case where the IVR is Genesys-based. In any other cases, you have to specific your environment on used platforms.


  • 3.  RE: how to transfer call from GAD to IVR with attached data

    Posted 10-06-2015 09:04
    hi Jakub,

    can you please share some sample code here for better understand.

    Thank you


  • 4.  RE: how to transfer call from GAD to IVR with attached data

    Posted 10-06-2015 12:39
    All is described very well within documentation related to the specific component - what is not clear for you within that?

    On IVR level, if you are using SIP, you can map attached data through the SIP headers (X-Genesys-*). On IWS level, you can use for example CaseData or make some own customization, where you will allow advanced function on user-data editing.


  • 5.  RE: how to transfer call from GAD to IVR with attached data

    Posted 10-07-2015 06:52
    hi,

    Can you please share the reference guide here. 


  • 6.  RE: how to transfer call from GAD to IVR with attached data

    Posted 10-08-2015 08:11
    For GVP level I strongly recommend the "VPS Intergration Guide".
    For IWS/WDE standard depl/dev guides