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  • 1.  Workspace Desktop adds "Reason" to every Tlib event; how to remove?

    Posted 06-21-2016 10:08
    Workspace Desktop edition 8.5.112.12 adds a Reason in every Tlib event send to SIP Server:
    Log looks like this:
    ....
    AttributeReasons [bstr] = KVList:
         ÍNTERACTION_WORKSPACE' [str] = "8.5.112.12"

    Since it is added to every Tlib event it is also added to RequestAgentReady and RequestAgentNotReady. Messing up the ExtendedAgentstatus in CCPulse.

    How can I remove/disable this?

    ps: at another customer this Reason does not appear with the same Workspace version. I cannot seem to find the differences in configuration.

    Thx.
    Ronald Poelsma


  • 2.  RE: Workspace Desktop adds "Reason" to every Tlib event; how to remove?

    Posted 06-21-2016 10:18
    Hello,

    could you post the log fragment covering the request coming from WDE app? Did you check configuration on T-Server level if there is some userdata mapping configured or something like that?

    Regards,
    --Jakub--


  • 3.  RE: Workspace Desktop adds "Reason" to every Tlib event; how to remove?

    Posted 06-21-2016 13:11
    Hi Jakub, in the meantime I found the solution. It is caused by the option license.lrm-enabled=true. This option advertises the Workspace + version in every Tlib event. by disabling this, the message is gone from Agent state changes so no more messing up of Extended Status view in CCPulse


  • 4.  RE: Workspace Desktop adds "Reason" to every Tlib event; how to remove?

    Posted 06-22-2016 06:25
    Great news! Thanks for sharing the solution..