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  • 1.  IWS causing PC screens to go blank or black

    Posted 10-07-2014 12:38

    Are there any known issues with IWS causing a PC screen to go black or blank? 



  • 2.  RE: IWS causing PC screens to go blank or black

    Posted 10-15-2014 12:32
    Hi Tommy, Could be cause for several different reasons if it happens, would need logs and example to determine root cause, but did find following as examples:

    - From Rel Notes:

    Release Number 8.1.401.30 [01/31/14] – Hot Fix

    Inbound HTML-formatted e-mail interactions that have extremely large values specified for the width of table borders no longer causes the E-Mail interaction to be displayed as blank. (IW-8113)


    - could be related to problem with computer resources.
    - one customer downgraded  .Net framework from 4.0 to 3.5 SP1 to resolve. Maybe review IWS prerequisits

    Recommend if you open a case to provide IWS log with following settings:

    Log.psdk = standard
    Log.esdk = all
    Log.verbose = all

    And provide example with screenshot to go with and maybe ucs in debug mode as well if related to multimedia type interaction (i.e. email, chat, etc...).

    Thanks
    Brian