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Time profile on OCC java statistics

  • 1.  Time profile on OCC java statistics

    Posted 09-12-2016 11:43
    Is it possible to apply a time profile on a occ java statistic?
    For example, the statistic CurrentNumberChainsFinalized retrieves all the chains with status Updated, Stale, Cancelled, AgentError or MissedCallBack. I need to retreived the total number of chains finalized today but I can't apply a time profile on this statistic.