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  • 1.  WDE automatically inserting standard reponse on reply

    Posted 06-30-2016 07:38
    Would it be possible to insert automatically a specific standard reponse template when replying to an email, without having to search for it?


  • 2.  RE: WDE automatically inserting standard reponse on reply

    Posted 07-01-2016 11:01
    Hello,

    only through using the WDE customization.

    Regards,
    --Jakub--


  • 3.  RE: WDE automatically inserting standard reponse on reply

    Posted 07-04-2016 14:38
    It is possible only for the signature.
    Look for "email.signature" options in WDE guides.
    This option can be global, per agent group or overriden at the ixn level.