PureEngage On-Premises

Hi

I have created threshold for SLA 80/20

Equal too and Above  80%
 if Threshold.StatValue >="80%" then
   Threshold.Result = True
end if

If below 80%

 if Threshold.StatValue >"80%" then
   Threshold.Result = True
end if

I have appiled the above threshold and action to Template. However when threshold goes below 80% or the workspace is repoened the action goes back to default colour..

I have applied the threshold and action to Root level, and there is no delay action within the script.

I have 2 questions

1. Is the VB script correct?
2. What will cause the action to disappear when SLA is below threshold?

Thank you.

Hi Michelle,

Not sure if it's a typo or not but looks like you're below 80% threshold script isn't right...

 if Threshold.StatValue >"80%" then

shouldn't that be

if Threshold.StatValue <"80%" then

Having both true when over 80% would certainly explain why you're seeing default colour below 80%

Cheers,
Andy