PureEngage On-Premises

Iam working on a PoC on implementing ORS in our environment.
Iam performing testing now & getting interaction.added event. 

What are the possible occurences of the event in a scxml code?

 

Hi,
Further Analysis shows that, interaction.added is a valid event to start the scxml processing.
But the below error is thrown.
Orchestration session: 2O7DQD2EMH527AMA2U0B3F9BOO000001 has encountered an execution error: ReferenceError: initializeRoutingSystemVariables is not defined. Line 1 - in <script> at line: 2230.
23:08:50.197 [T:2168] {ScxmlMetric:3} METRIC <exec_error sid='2O7DQD2EMH527AMA2U0B3F9BOO000001' result='ReferenceError: initializeRoutingSystemVariables is not defined. Line 1 - in <script> at line: 2230' thread='2168' />

When searched I did not find this function being defined in any of the .js files. Any suggestions please?

Thanks,
Sundari.
 

Hi,

this method is deployed within RouteFeature.js file which should be created and deployed by the composer by default (you can find him under sample ORS projects).

HTH!

Regards,
--Jakub--

Hi,

Am using the latest composer version and still, there are few functions not present in the js files. Any suggestions?

Also, I am debugging the issue and unable to arrive at a solution.
The screenshot of the logs are as below.

------------->>>
04:33:20.747 [T:3676] {ScxmlMetric:3} METRIC <eval_condition sid='2O7DQD2EMH527AMA2U0B3F9BOO000002' condition='typeof system.SessionID == 'undefined'' result='true' thread='3676' />
04:33:20.747 [T:3676] {ScxmlMetric:3} METRIC <event_processed sid='2O7DQD2EMH527AMA2U0B3F9BOO000002' name='interaction.added' disposition='transition selected' duration='4321' thread='3676' />
04:33:20.747 [T:3676] {ScxmlMetric:3} METRIC <transition sid='2O7DQD2EMH527AMA2U0B3F9BOO000002' name='_composer_application' event='*' line='2649' thread='3676' />
04:33:20.747 Trc 23023 [T:3676] METRIC <log sid='2O7DQD2EMH527AMA2U0B3F9BOO000002' expr='interaction.added event received in user application thread ({name:"interaction.added", data:{interactionid:"L1U47BL5O54SN9GEHU4U92NML000001T"}, invokeid:"", sendid:"", type:"platform"})' label='' level='1' thread='3676' />
04:33:20.747 Alr 23019 [T:3676] Orchestration session: 2O7DQD2EMH527AMA2U0B3F9BOO000002 has encountered an execution error: TypeError: _data.system.ipd is undefined. Line 422 - in <script> at line: 2651.
04:33:20.747 [T:3676] {ScxmlMetric:3} METRIC <exec_error sid='2O7DQD2EMH527AMA2U0B3F9BOO000002' result='TypeError: _data.system.ipd is undefined. Line 422 - in <script> at line: 2651' thread='3676' />
04:33:20.747 [T:3676] {ScxmlMetric:3} METRIC <event_queued sid='2O7DQD2EMH527AMA2U0B3F9BOO000002' name='error.script.TypeError' type='platform' thread='3676' />
04:33:20.747 [T:3676] {ScxmlMetric:3} METRIC <transition sid='2O7DQD2EMH527AMA2U0B3F9BOO000002' name='_composer_event_handler' cond='typeof system.SessionID == 'undefined'' event='interaction.added' line='2666' thread='3676' />
---------------->>

Any help here much appreciated..

Thanks,
Sundari.

 

I have never encountered similar issue - but, as the quick solution you can easily copy a paste the required JS files from any existing project or provided samples by Genesys Composer.

HTH!

Regards,
--Jakub--