PureEngage On-Premises

Hello,

When a RequestCloseStatistic message is sent to the stat server, does it also reset the counter for that stat? I am working on AverHandleStatusTime and it appears when I close the statistic and reopen it the average time is set back to zero.

Hi Eric,
I had an expert review your question and was able to get an explanation for you.  When you close a statistic and reopen it then yes it would reset to zero, it would be assigned a new UserReqID and start fresh.
When you close the stat it stops monitoring the object(s) it was monitoring.
If you think about it, it needs to work this way otherwise the stat would be missing data from the time it was closed until it was reopened.

If you have any follow up questions, please open up a Case with the Genesys Customer Care team and we can dive a little deeper and perhaps discuss in real-time.

Thanks, Neil

Thanks Neil. Yes, it turns out it was indeed keeping the stats as expected. (and as you describe) What happened was I inadvertently logged in as another user. I would have updated this answer but I couldn't find it. Just some feedback if you could pass it along, I found the Stats PSDK documentation lacking in this regard. Also it would have been nice if it mentions how referenceId's are sandboxed. I am assuming they are unique per connection - hope that is correct. Thanks.