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  • 1.  Time Off Requests Status Changes - changer tokens

    Posted 04-21-2015 20:35
    In GENESYS Supervisor > Configuration > Notifications > Time Off Requests Status Changes - can other tokens be added. We use different time off codes (Vacation, Holiday, etc) and would like the agent to receive thier email with the specific types of time off code notated.


  • 2.  RE: Time Off Requests Status Changes - changer tokens

    Posted 07-13-2015 15:34
    It would be better to open a case with Customer Care to address this question.  This may depend on WFM Versions.