PureEngage On-Premises

Hello,

I have a process importing a list of contacts from an external system.

One of the attributes is a unique identifier which I have mapped to a ContactId attribute in Genesys. Furthermore I've mapped this attribute to StrAttribute7 on the contact table.

When I insert records via the PSDK, I can see the contact table's StrAttribute7 column being populated with my unique ids.

The problem is I would like to search on this alone from my PSDK call (RequestIdentifyContact), but UCS throws an error indicating that it's not a searchable field.

On the contact id attribute in Genesys, I have the "settings" section on the annex tab with "is-searchable" & "is-sortable" set to true.

I'm not too clear from the documentation if this should allow calls from PSDK calls to find the record on this ContactId attribute alone.

Currently I have search on ContactId & FirstName in my RequestIdentifyContact "other fields", but if first name changes, the record is not found.

Any documentation you could point me to? Recommendations?

Thanks in advance!

Found this and hoping I can configure an attribute to search on

Solution: Request IdentifyContact returns fault code 730
Solution
Make sure that at least one of the attributes from the specified list above, must be present in the "Parameters" in order UCS application was able to identify contact efficiently.
Supplemental Information
The attributes that UCS uses in contact identification have a ranking which tells UCS what priority to give them in searching. The default ranking is:

EmailAddress—0
PhoneNumber—1
FirstName—2
LastName—2
Title—3