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  • 1.  Outbound SDK Sample Code

    Posted 08-22-2014 03:59
    Hi All,

    I trying to build a custom application which interacts with Genesys' Auto Dialer. I manage to find some sample code which interacts with TServer (soft dialing features) but almost nothing on Outbound Desktop. I am writing this app using VB.Net.

    I am trying to do the following:
    1. Retrieving custom data from the EventRinging class.
    2. Trigger personal call backs using RecordReschedule.
    3. Inject new personal call backs using AddRecord class.
    4. Update a call status using UpdateCallCompletionStats.
    5. Remove a calling list from Auto Dialer using DoNoCall class.

    Can someone please point to me where can I find such sample codes? 
    Thank you in advance and Regards.



  • 2.  RE: Outbound SDK Sample Code

    Posted 09-26-2014 12:12

    Hello,

    Check out API Reference and the PSDK Developer's Guide it contains code snippet on how to establish connection to OCS Server and close it. I would advise you to open several cases to clarify all these questions separately.

    Also consider OCS Reference Guide on how to work with the outbound solution.

    OCS Reference manual link:
    http://docs.genesys.com/Special:Repository/81ou_ref.pdf?id=f7675552-8d66-4283-81df-f22ede9e3825

    API link: http://docs.genesys.com/Special:Repository/Platform_SDK_814_NET_API_Reference.zip?id=a6ef49fa-ffea-4efa-8ca8-d5351ffb0ec3

    Roman T