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iWD 8.5 department creation "The parent tenant ID field has to be filled in order to access the object creation."

  • 1.  iWD 8.5 department creation "The parent tenant ID field has to be filled in order to access the object creation."

    Posted 05-19-2015 13:37
    I try to create Departmen in GAX for iwd 8.5 and I got this error The parent tenant ID field has to be filled in order to access the object creation.". My infrastructure is single tenant.


  • 2.  RE: iWD 8.5 department creation "The parent tenant ID field has to be filled in order to access the object creation."

    Posted 05-25-2015 17:17
    Hi Marcin

    I would suggest that you navigate to yout tenant in GAX
    GAX -> Configuration -> Environment -> Tenant 
    and then check the General tab to see if you have a Parent Tenant field here.

    You may need to choose the System or Environment tenant here as the parent although for a single tenant environment the configured managed tenant maps to the Resources tenant.

    This seems like a strange scenario that you have so I suggest you open a case with Customer Care for furhter investigation.

    Thanks
    Troy Mortimer
    Genesys Customer Care