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Is it possible to display disposition codes in alphabetical order in IWS?

  • 1.  Is it possible to display disposition codes in alphabetical order in IWS?

    Posted 08-25-2014 14:16
    Hi

    Would like to know if there is any way to setup the disposition codes to display in a sequentical order in IWS?

    Apprecaited your help.

    Thanks!.


  • 2.  RE: Is it possible to display disposition codes in alphabetical order in IWS?

    Posted 09-04-2014 18:14
    Hi Janakiram, In IWS 8.1.X, Display name of the Business Attrbiute is used for the ordering, not the Name. In order to change the order you can change the Display name, while keeping the Name for consistency of reporting.

    In the 8.5 version of IWS, there will be the possibility to define a different order, not only the alpha-numerical order.

    In Workspace Desktop Edition Deployment Guide:

    Beginning with release 8.5, you can specify the display order of Business Attribute Values by creating an interaction-workspace section in the annex of the Business Attribute, and then add the interaction.disposition.order option.
    This option contains a comma-separated list of Business Attributes Value Names that specifies the order of the Business Attribute Values. The Attributes Values that are not specified by the interaction.disposition.order option are put at the bottom of the list, except for the value None, which it is always the first item.

    Thanks!