PureEngage On-Premises

Hi everybody ,  i am using Genesyslab.Desktop.Modules.Core.Model.Interactions  library  to get data from Outbound call (Record Information) ,  more especific , GetAttachedData() function .

When i execute my code ,  this fuction return Null value:

        public void Create()
        {
            Model.Case = (Context as IDictionary<string, object>).TryGetValue("Case") as ICase;

            IDictionary<string, object> contextDictionary = (Context as IDictionary<string, object>);
            object caseObject;
            if (contextDictionary.TryGetValue("Case", out caseObject))
            {
                ICase theCase = caseObject as ICase;

                string cliente = theCase.MainInteraction.GetAttachedData("cliente") as string;

            }  
        }


the data called "cliente" it´s a record information from List Calling (OCS campaign), and it come attached from Outbound Call

My question is : This is the correct way to get Outbound record information using code ?  or what library i should use 

regards



 

Hello,


You can use Platform SDK Outbound Contact protocol. Platform SDK is a low-level SDK that is used to access Genesys back-end servers including OCS.
 


Consider:
Package com.genesyslab.platform.outbound.protocol.outbounddesktop


This package contains classes that your application can use to work with the Outbound Desktop protocol.


Read the Platform SDK API Reference for detailed information about the usage of Platform SDK Outbound Contact protocol.


In case more clarificatios are required please open a case to address the questions.

Roman T