PureEngage On-Premises

As title. Can I change it by using Extension in attached data and set the nessary music from Agent Desktop? This is what I've got from someone and it seems like can be worked:

message RequestHoldCall
AttributeThisDN '1234'
 AttributeConnID 008101f3c4570003
 AttributeExtensions [35] 00 01 00 00..
  'music' '\music\on_hold\pcmu.wav'
 AttributeReferenceID 10

But what I've got (user attached data) from the Agent Desktop that I develop currently, the Extension attribute is missing:

'EventHeld' ('66')
message attributes:
AttributeConnID [long] = 006D02674398B2C8
AttributeCustomerID [str] = "Resources"
AttributeEventSequenceNumber [long] = 261026
AttributeCallID [int] = 6970
AttributeThisDN [str] = "6154"
AttributeThisQueue [str] = "2709"
AttributeUserData [bstr] = KVList: 
		'language' [str] = "English"
		'phone' [str] = "1234"
		'call_priority' [str] = "normal"
AttributeCallState [int] = 0
AttributeAgentID [str] = "1589"
Time            = ComplexClass(TimeStamp):
	AttributeTimeinuSecs [int] = 857000
	AttributeTimeinSecs [int] = 1436337735
AttributeDNIS [str] = "28482708"
AttributeCallUuid [str] = "NEMK2P1R2P40DBSGH4T7K87AEK00040H"
AttributeOtherDNRole [int] = 1 [RoleOrigination]
AttributeCallType [int] = 2 [Inbound]
AttributeANI [str] = "5678"
AttributeReferenceID [int] = 6
AttributeThisDNRole [int] = 2 [RoleDestination]
AttributeOtherDN [str] = "5678"

Is it I use the wrong attached data? How can I get the attached data with Extension attribute so that I can change the music on hold based on the language?

 

Your request "RequestHold" seems to be ok. The "music" KVP should not be part of following response "EventHeld". Or did you still hear the default MOH?

Yes, I still can hear the default MOH. I want to change the MOH based on caller's preferred language. May I know how can I add a new KVP under AttributeExtension? I was told that if I can change the music file under the AttributeExtension then it should work accordingly. The problem now is there is no AttributeExtension for my EventHeld message.

What version of SIP are you using?

As I said, the request seems to be ok. Try to post fragment of T-Server DEBUG logs covering the request "RequestHoldCall" and all actions till event "EventHeld" was generated.

Here's the log:

message RequestHoldCall
	AttributeReferenceID	10
	AttributeExtensions	[38] 00 01 00 00..
		'music'	'\music\on_hold\english.wav'
	AttributeConnID	006d02674398b3c0
	AttributeThisDN	'1234'
22:29:53.525 Int 04543 Interaction message "RequestHoldCall" received from 692 ("anonymousTServerClient")
@22:29:53.5250 [gctmi] Distributing request RequestHoldCall
@22:29:53.5250 [asai] Party [006d02674398b3c0:6154,sc,tDN,rDST,lINT] (reqHoldCall)
	TP_AsaiData
	FACILITY  CRV:15fe
	Facility: INVOKE
	InvokeId: 3
	Operation: TP_SelectiveHold
	CallID: 2133
@22:29:53.5250 [>>] 08 00 00 17 08 02 15 FE 62 96 1C 0F 91 A1 0C 02 01 03 02 01 85 40 04 10 02 08 55 
@22:29:53.5400 [<<] 08 00 00 0E 08 02 95 FE 62 96 1C 06 91 A2 03 02 01 03 
	TP_AsaiData
	FACILITY  CRV:95fe
	Facility: RETURN_RESULT
	InvokeId: 3
@22:29:53.5400 [asai] (processRtrnRsltHoldCall)
@22:29:53.5400 [gctmi] request RequestHoldCall deactivated in reqMgr
@22:29:53.5400 [gctmi] TMsg [EventHeld()] distributing to model
@22:29:53.5400 [gctmi] Call [006d02674398b3c0/855,sES,tES,l2] distributing EventHeld
@22:29:53.5400 [gctmi] Call [006d02674398b3c0/855,sES,tES,l2] processHeld
@22:29:53.5400 [gctmi] Party [006d02674398b3c0:6154,sc,tDN,rDST,lINT] processHeld
@22:29:53.5400 [gctm] Party [006d02674398b3c0:6154,sc,tDN,rDST,lINT] Changing state to e
@22:29:53.5400 [gctmi] request RequestHoldCall removed from reqMgr
@22:29:53.5400 [0] 7.6.012.00 distribute_response: message EventHeld
	AttributeEventSequenceNumber	0000000000040ff5
	AttributeTimeinuSecs	540000
	AttributeTimeinSecs	1436624993 (22:29:53)
	AttributeOtherDN	'1234567'
	AttributeOtherDNRole	1
	AttributeThisDNRole	2
	AttributeThisDN	'1234'
	AttributeCustomerID	'Resources'
	AttributeANI	'1234567'
	AttributeDNIS	'28482708'
	AttributeUserData	[325] 00 0C 00 00..
		'language'	'Mandarin'	
		'phone'	'908786767'	
	AttributeCallUUID	'NEMK2P1R2P40DBSGH4T7K87AEK0005HG'
	AttributeConnID	006d02674398b3c0
	AttributeCallID	2133
	AttributeCallType	2
	AttributeThisQueue	'2709'
	AttributeCallState	0
	AttributeAgentID	'1589'
	AttributeReferenceID	10
@22:29:53.5400 [ISCC] Translate: '0165194981' -> ''; result 1 ()
22:29:53.540 Int 04544 Interaction message "EventHeld" generated

I've added the music file to AttributeExtension like this:

KeyValueCollection musicOnHold = new KeyValueCollection();
musicOnHold.Add("music", @"\music\on_hold\english.wav");
 RequestHoldCall reqHoldCall = RequestHoldCall.Create(thisDN, connID, null, musicOnHold);

But still doesn't work.
 

 

You do not use Genesys SIP, so you have to consult this with your PBX admin, if it is possible to play multiple MOH. This cannot be achieved just on Genesys site by using AttributeExtension with "music" parameter